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"How to Win Fans and Influence Profits," a 2003 report sponsored by Convergys, listed four ways for retailers to get the most from e-learning. They are:

1. Map the e-learning initiative to specific store metrics, like productivity per square foot or share of repeat business.
2. Focus on employees who affect the customer experience the most.
3. Use the Web to deliver just-in-time communications as well as skills training.
4. Evaluate e-learning outsourcing providers based on:
   • Proven business results across key metrics
   • Proven learning effectiveness
   • Retail-specific expertise
   • Referenceable clients and projects
   • Open, standards-based solutions.

Publish Date: November 2004

Copyright © 2004 - Everest Partners, L.P.

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