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European and Worldwide Knowledge Process Outsourcing Trends: Knowledge Process Outsourcing may become the fastest-expanding outsourcing initiative in the next 12 months, especially across Europe. Here's what you need to know about KPO trends, the value proposition, and how to select a KPO service provider. (2007)

Catapulting a Business Forward
The pace of change in information and communications technology in education, including corporate learning programs, has been tremendously fast and has completely altered the teaching and learning process. Here's the story of how one company used outsourcing to not only adapt to the changes but also manage to grow its business. (2006)

The Human Resources and Learning Forecast for 2006
Next year will buyer demand for HR services outstrip supply? How will baby boomers affect HR and learning outsourcing? Here are our predictions. (2005)

MSU Joins With ASP eePulse to Develop A New Executive Learning Forum
An ASP joins with a state university to create a new type of executive training. One result: employers can monitor their employee data like their stock prices, thanks to the technology powering the Learning Leaders Forum. (2005)

Four Ways to Get the Most from E-Learning
(2004)

Convergys' E-Learning Helps Retailers Survive
Convergys' e-learning program helps retailers train their people to sell. (2004)

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Connecting the Dots: Linking Enterprise Learning to High Performance - Connecting the right dots in the right order will transform your learning department from a cost center to a value-generating one. Learn how. - January 2008

Recruitment Proccess Outsourcing: Seven Fatal Practices (Why RPO sometimes fails and what makes it successful) - Since 2002, there have been RPO successes but also far too many deals that didn't achieve the anticipated ROI. This paper discusses healthcare institutions' internal practices that will cause an RPO relationship to fail to achieve ROI and hinder hiring the... - September 2006

Agile Workforce, Agile Company - A special report from Convergys summarizes the key findings from its exclusive primary research study entitled "Workforce Agility: The New Frontier for Competitive Advantage," conducted by Saratoga/PricewaterhouseCoopers and the University of Michig... - December 2004

Next-Generation Talent Management: Insights on How Workforce Trends Are Changing the Face of Talent Management - The rules for managing people are dramatically changing, thanks to their importance to the bottom line. Demographics, economic, technological, and sociopolitical phenomena are driving the most drastic workforce changes in decades, creating a workforce that... - May 2005

Up to My Knees in Alligators: What Executives Need to Know About Supporting a Remote and Mobile Workforce - This white paper describes the rapidly changing remote support services market and examines the increasingly complex issues driving current problem and support failures. It concludes with an effective solution for these business challenges, along with the ... - May 2003

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